Frequently Asked Questions

Here are the answers you are looking for…

What are your hours?

We are visiting pets between 9-4p, 7 days a week.  Availability outside of our standard hours is dependent on team availability. There is an additional fee for any visit outside of our standard hours, so that we can compensate the team member who agreed to do it!

There are lots of options, why should I pick you?

   There are lots of really great options!  Lets go over a few reasons to choose Barks & Recreation

– Founded in 2018, Barks & Recreation is a full time locally owned business and not reliant on any one person, so you can count on us for the long haul.
– Reoccurring weekly visits or as needed customized visits based on your pets personality and needs
Booking, messaging, reporting, and payment all through one easy to use free app.
A report after every visit with details and Instagram-worthy pictures
– Management is available to both team members and clients
– We carry insurance, bonding, and workmans comp to ensure that you, Barks & Recreation, and our team is covered.
Staff you can trust: vetted, thoroughly trained, and equipped with safety gear.
– Everyone on the team is Double Pet Care Certified in Pet CPR/First Aid as well as Dog Walking & Pet care
– We work as a team, so while you may have a primary person visiting, there are at least 2-3 people on your pets Care Team ready to step in if needed. We have a Plan B and a Plan C to ensure you never have to worry about an illness, car accident or a vacation stopping your animals from being cared for.
– We love what we do and it shows in how we interact with your fur family 
– Over 30,000 successfully completed visits and the most 5 star reviews in the area,  they show why our clients love us. 
– Be sure to check out our social media to see what our team does and how much they love it! 
– You’ll join a community of animal lovers!  Join us for our monthly B&R Community Hike & Other Events

I have animals not listed, or a whole pack worth of animals, can you help?

Absolutely! We care for all pets in your family between 9-4p daily.   We’ve cared for hedgehogs, chickens, snakes, goats, turtles, guinea pigs, hamsters, fish, reptiles of all sorts, and many more. If you have a house full that is also no problem, you might just require a longer visit to ensure we can get to everyone.

My dog is nervous and shy with new people.

We love our shy and nervous furry friends!  Let’s talk about exactly what that means for your animals and see if we are able to help.  

I have a semi-feral or feral cat

We love all cats, even the ones who don’t always love us back!  We work with cats and dogs with all different personalities and we will take your lead on how to, or not to, interact with them.

What happens when its too hot, raining, or snowing?

It really depends on what you want us to do during whether, in addition we consider how extreme the weather is, the size and age (and tolerance) of your dog, and how they are feeling that day. If we can’t be outside long they might learn a new trick, play a little tug or other inside game or they might want to just lay on the floor for belly rubs. This is something we can make a plan for together.

Are you insured and bonded?

Of course! All employees of Barks and Rec are covered, everyone is also pet CPR and First Aid certified.

Do you offer care on weekends and holidays?

Sure do. Most holidays do incur an additional fee of $10-15 a visit. Everything is first come, first served so get your requests in!

How much advance notice do you need to schedule a service?

All visits are approved on a first come, first served basis so get your requests in as soon as you can. Two or more weeks is ideal for scheduling purposes, and you can book up to a year out.

Short notice request, less than 10 days notice, do have an additional fee as we have to move the day around, or even change our personal plans, to accommodate.   However we can often accomadate requests with as little notice as same or next day. 

How will I be billed?

All invoices are within your client portal and you can pay online with a credit card or bank account.  All invoices are due by the first visit on that invoice.  If you would like to be set up on auto-pay, let us know!